EXTRA requests (for a fee):
Delivery to Floor - the courier does not deliver to the floor. Contact us first, as the price varies based on weight. No deliveries will be made to the floors unless agreed with our customer service in advance.

Delivery by appointment (€8.40 VAT included) - The courier contacts you by telephone to arrange the delivery day and time*.

*The times available for delivery are established in 3-hour slots e.g. "Delivery from 10.00 to 13.00" (unless the goods are delivered directly by our specialized staff).

Goods insurance during transit
The goods always travel insured. Lacertosus SRL is not responsible for deterioration, breakdowns, delays and damages of any kind that may occur during transport.

It is up to the buyer to carry out the appropriate checks on the goods and submit complaints to the carrier directly upon receipt, by means of a specific reservation on the courier's delivery note (Accept the goods with reservation).
Delivery

If no one is present at the time of delivery, the courier will leave a paper notice and will try to deliver your product again in the following two days. If these attempts also fail, the goods will return to the courier's branch and then go into storage, for which a fine of 31 euros + VAT will be paid. If you think there may be no one at home, leave a note before completing the order so that the courier can leave the goods with a neighbor or family member (this way we avoid the goods ending up in storage).

We advise you to check the packages before signing, if you have any doubts accept "WITH RESERVE", otherwise, in case of problems, we cannot refund!

Following delivery you have 10 days to check the material and to contact us in case of any problem (example: missing items, unsuitable items, etc.)


Delivery time
Order preparation takes 2-5 working days (excluding Saturday and Sunday) from receipt of payment. After preparation, the orders are delivered to the recipient in Italy on average within 5 working days (7 days for the islands). When the goods leave our warehouses, each customer receives tracking via email to monitor the status of the shipment.

Deliveries abroad take place within 10 working days.

In the event that some products ordered are not immediately available, you will be contacted by our customer service to find alternatives or arrange deferred deliveries.

Delivery times are to be considered indicative and non-binding and therefore in any case of force majeure or unforeseeable circumstances Lacertosus SRL will not be held responsible for late delivery.

Shipments are made via Bartolini and Fercam couriers (for national shipments).